Reference

Terms Conditions

These terms set out how velki works — what you agree to when you open an account, how deposits and withdrawals through bKash, Nagad and Rocket are processed, and what rules apply to live tables, slots and sportsbook play.

Account AccessPayment ProcessingGame Play RulesWithdrawal TermsSupport Channels

Explore the Lobby Read FAQ

Questions About Terms

If any part of these terms is unclear — whether it's about your account, a payment you made through bKash or Nagad, or how a game settled — reach us through the channels below. We keep records of every deposit, withdrawal and bet so we can walk through any query with the exact details in front of us.

How We Handle Your Agreement

These terms protect both sides. We store your acceptance record, transaction logs and verification documents in line with data-protection standards; you control your account through password and OTP security. If you want to close your account or request a copy of the data we hold, contact support with your registered details.

Acceptance Record

When you tick the terms box during registration, we timestamp that acceptance and link it to your account — so if a dispute arises we can show exactly what you agreed to and when.

Transaction Logs

Every deposit you make via bKash, Nagad or Rocket, every withdrawal request, and every bet placed on slots, live tables or sportsbook markets is logged with a unique reference — you can view these in your account history.

Verification Documents

We keep the ID and address documents you upload for withdrawal verification in encrypted storage; we do not share them with third parties except where required by financial regulations in eligible regions.

Account Closure

If you want to close your account, email support with your account name — we settle any pending withdrawals first, then deactivate access and retain records only as long as local law requires for financial audit.

Agreement Overview

velki Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with velki, you accept these terms in full. We operate a digital gaming platform offering live casino tables, slot rooms and sportsbook markets to users in eligible regions where local law permits online gaming. Your account is personal to you — sharing login

1
credentials or allowing others to use your wallet violates this agreement. Deposits made through bKash, Nagad or Rocket are processed once we confirm the transaction reference from your payment provider; we do not control the speed of your mobile wallet's own confirmation flow. Withdrawals require identity
2
verification before we release funds back to the same payment method you used for deposit. You must be of legal age in your jurisdiction to hold an account. We reserve the right to suspend accounts that breach these terms, attempt fraudulent activity or fail verification checks.
3
Game outcomes on slots and live tables are determined by certified random-number generation or live dealer action; we do not manipulate results. Sportsbook bets are settled according to the official result declared by the governing sports body. We may update these terms; continued use of the
4
platform after an update means you accept the revised version. Availability of velki services depends on your local law and whether your region is eligible under our operating framework.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Terms Questions

Minor issues — like a duplicate account opened by mistake — we usually resolve by merging records or closing the extra account. Serious breaches like fraudulent deposits or shared credentials lead to account suspension and forfeiture of balances.

We notify account holders by email or in-app banner when we update terms; continued use after the notification date means you accept the changes. Major changes — like new withdrawal limits — get a longer notice period.

Yes — before your first withdrawal we ask for a photo ID and proof of address. This matches your account name to the bKash, Nagad or Rocket wallet you used for deposit, preventing fraud and meeting financial regulations.

Deposits must come from a payment account you own and have verified. If you deposit from someone else's bKash or Nagad account, we cannot process withdrawals and may return the deposit or freeze the balance pending verification.

The core account and payment terms apply across the platform. Game-specific rules — like how live baccarat is dealt or how cricket bets settle — are covered in the rules section for each category, which form part of this agreement.

Your account dashboard shows the terms version and acceptance date. If you need the full text you accepted at registration, email support with your account name and we will send the archived copy from that date.

Reference